Refund Policy
Last updated: April 2026
Important Distinction
This refund policy applies exclusively to Sitevita SaaS subscription fees — the monthly charge for using the Sitevita platform. This policy does not apply to purchases made through individual merchant stores. Each merchant on Sitevita is an independent business and sets their own refund and return policies for their customers.
1. 7-Day Money-Back Guarantee
New subscribers are eligible for a full refund within 7 days of their first subscription payment if Sitevita does not meet their business needs. To request a refund within this period, email support@sitevita.com with your registered email address and a brief reason for the refund. Refunds are processed within 5-10 business days to the original payment method.
2. Cancellation Policy
You may cancel your Sitevita subscription at any time through the Billing Dashboard in your merchant account. There are no cancellation fees, no long-term contracts, and no penalties. Upon cancellation, your store and all features remain active until the end of your current billing cycle. After the billing cycle ends, your store will be taken offline but your data will be retained for 30 days, during which you can reactivate your subscription or request a data export.
3. After the 7-Day Period
After the initial 7-day guarantee period, subscription fees are non-refundable. This includes partial month charges — if you cancel mid-cycle, you will not receive a prorated refund for the remaining days. Your access continues until the end of the paid period.
4. Exceptions
We may issue refunds outside the 7-day window at our discretion in the following circumstances: billing errors or duplicate charges caused by system issues; extended service outages (more than 24 consecutive hours) that materially affect your ability to operate your store; or if we terminate your account without cause. To request an exception, contact support@sitevita.com with details of your situation.
5. Free Trial
Sitevita offers a 14-day free trial for new merchants. No credit card is required to start the trial. If you do not subscribe after the trial period, your store will be paused until you activate a subscription. No charges are incurred during the trial.
6. Merchant Store Refunds
Refunds for products purchased through merchant stores on Sitevita are the sole responsibility of the respective merchant. Sitevita provides merchants with built-in refund management tools (full and partial refunds via Stripe, Razorpay, PayPal, or manual processing), but the decision to issue a refund lies entirely with the merchant. Customers seeking refunds for store purchases should contact the merchant directly.
7. How to Request a Refund
Email support@sitevita.com with the subject line “Refund Request” and include your registered email address, the date of your subscription charge, and a brief reason for the refund request. We aim to respond to all refund requests within 2 business days.
8. Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated to registered merchants via email at least 30 days before taking effect.
9. Contact Us
For questions about this refund policy, contact us at support@sitevita.com.